What is your return policy?
We offer a 14 days return policy to our customers, counting from the day the parcel was received. Any returns sent by postal services will not be accepted.
Ship the return back within 14 days of receiving your order, and make sure to use a shipping method with an active tracking number.
Please send your return using UPS, FedEx, or DHL. Unfortunately, we cannot accept returns sent via regular postal services, and such returns will be declined.
Are your products authentic?
Yes. All products sold in our store are 100% authentic and sourced from trusted suppliers. We do not sell replicas, counterfeits, or unauthorized items. Authenticity and quality are at the core of our brand.
Where do you ship from?
We ship from a combination of international and local fulfillment centers depending on the product and your location. This allows us to ensure the highest quality control and efficient delivery. Our warehouses are located in Italy, Germany, Sweden & USA.
Do you offer worldwide shipping?
Yes, we offer worldwide shipping. Shipping availability, delivery times, and fees may vary depending on your destination and will be calculated at checkout.
How long does shipping take?
Delivery typically takes 3-5 business days after order processing. Processing times are usually 1–3 business days. Please note that delivery times may vary due to customs clearance or high-demand periods. For Express deliveries, it takes 1-3 business days.
Will I receive a tracking number?
Absolutely. Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment at every stage.
Are customs duties or taxes included?
Customs duties, import taxes, and fees are not included in the product price and may be charged by your local customs authority. These charges are the responsibility of the customer.
What is your return policy?
We accept returns within 14 days of delivery provided the item is unused, in its original condition, and with all original packaging. To initiate a return, please contact our support team before sending any items back.
Do you offer refunds?
Yes. Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed to your original payment method within 5–10 business days.
Can I cancel or modify my order?
Orders can be canceled or modified within 12 hours of placement. After this window, the order may already be in processing and cannot be changed.
How do I contact customer support?
You can reach our dedicated support team via email at info@safaricart.com. We aim to respond within 24 hours, Monday to Friday.
Is my payment information secure?
Yes. Our website uses industry-standard SSL encryption to ensure your payment and personal information is fully protected. We never store your credit card details.
Do you offer gift packaging?
Select items are available with luxury gift packaging. If available, this option will appear on the product page or at checkout.